Oakley Blythe Quantity Surveyors Ltd – Refunds and Returns Policy
Overview of refunds and returns
Our refunds and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial refunds may be granted
- Any item not in its original condition or is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once a report or site visit has begun we cannot refund the item.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Credit cards may take longer to process.
Next contact your bank. Processing times are a maximum 60 days unless specified.
If you’ve done all of this and you still have not received your refund yet, please contact us at customersupport@oakleyblythe.com.
Sale items
Cannot refund sale items.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customersupport@oakleyblythe.com. all process are in line with the HSE.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Return shipping will be deduction from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at customersupport@oakleyblythe.com for questions related to refunds and returns.